Key Roles & Responsibilities:
Mandatory Domain Expertise OTC Dispute Resolution
Experience Range - 2 to 6Years
Shift timings - Night Shift(Expecting to be versatile as per BU discretion/Schedules)
Mode of Work - Work from Office
Notice Period - Immediate
Additional expectations - Positive communication skills with relevant domain experience.
Handle customer disputes related to invoices, payments, deductions, and credit notes.
Investigate and resolve billing and payment discrepancies.
Contact customers via calls and emails to gather dispute details.
Coordinate with internal teams for timely dispute resolution.
Negotiate and reach mutually acceptable resolutions.
Ensure timely closure of disputes to reduce ageing receivables.
Maintain accurate dispute records in ERP and tracking systems.
Follow company policies and compliance requirements.
Prepare dispute status and resolution reports.
📌 Otc Dispute Resolution Spe / Sme Chennai (India)
🏢 Orcapod Consulting Services
📍 India
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