Key Responsibilities
Manage and supervise the daily operations of the outlet.
Lead, train, and motivate team members to achieve operational targets.
Ensure excellent customer service and maintain customer satisfaction.
Handle customer complaints and resolve issues professionally.
Monitor food quality, hygiene, cleanliness, and safety standards.
Ensure compliance with company policies and standard operating procedures (SOPs).
Monitor stock levels, inventory, and material requirements.
Coordinate with the kitchen and service teams to ensure smooth operations.
Monitor sales, expenses, and outlet performance.
Prepare daily sales reports and operational reports.
Manage staff attendance, shift scheduling, and task allocation.
Minimize food wastage and control operational costs.
Ensure proper cash handling, billing accuracy, and closing procedures.
Support promotional activities and implement company initiatives at the outlet.
Maintain discipline and ensure a positive working workplace.
Report operational issues and performance updates to the management team.

Requirements and Qualifications




Previous experience in restaurant, QSR, or food service operations is preferred.
Freshers with strong leadership and communication skills may also be considered.
Good team management and problem-solving abilities.
Strong customer service and interpersonal skills.
Basic knowledge of inventory management, sales reporting, and cash handling.
Ability to work in a fast-paced environment.
Willingness to work adaptable shifts, including weekends and holidays.
Robust sense of responsibility, discipline, and accountability.

Key Skills
Leadership and team management
Communication and interpersonal skills
Customer relationship management
Inventory and stock management
Sales monitoring and reporting
Problem-solving and decision-making
Time management and multitasking
Food safety and hygiene awareness

Pay: Up to ₹23,000.00 per month

Benefits
Flexible schedule
Paid sick time

Education
Bachelor's (Preferred)

Work Location: In person

📌 Outlet Manager Kochi
🏢 Railrolls
📍 Kochi