Customer Care Manager

Operational Objectives
To be comprehensively aware of all the procedures & prices relating to IVF treatment
To effectively communicate and convey to the patients about Nova USPs
To convince the patients on the ability of Nova's science, transparency and ethics
To follow up with IVF advised patients to ensure that they take up procedures with Nova
To be a part and analyze & present the data on Happiness Index and the related work to the CM in the

Centre Meetings
To ensure that the patient gets the right information, support and advice on the procedure to be taken
To measure and achieve the effectiveness of goals set from time to time by the Management
To maintain patient focus and answering to their enquiries by using the SOPs.
To provide capacity building, handholding and mentoring support to other Relationship Managers as and when required




To ensure availability of potential IVF Patients during the Circle of Hope program in coordination with the psychological counsellors.
To contribute towards knowledge sharing and cross learning which will help in increasing the domain knowledge as well as contribute towards performance

Key Result Areas
Target V. Achieved - Happiness Index for the quarter and year.
Increasing Patient satisfaction index
Reduce number incidents of deviation from policy guidelines
% adherence to systems and processes in place for all the functions under purview

Pay: ₹28,000.00 - ₹35,000.00 per month

Perks
Health insurance
Leave encashment
Provident Fund

Work Location: In person

📌 Manager Customer Care Andheri (India)
🏢 Nova IVF Fertility a Unit of Rhea Healthcare
📍 India