Cluster Operations Management • Oversee operations across all client locations within the assigned cluster or geographic area.
Ensure adherence to company SOPs, operational standards, and service protocols.
Conduct regular operational reviews with Assistant Operations Managers.
Monitor operational performance across accounts and address service gaps proactively.
Ensure manpower deployment aligns with contractual commitments. B.
Manpower
Deployment & Workforce Optimization • Monitor overall manpower allocation across assigned client accounts.
Ensure timely replacement of manpower to address absenteeism and attrition.
Coordinate workforce planning with HR and recruitment teams.
Ensure accurate attendance and workforce reporting systems a