This role is responsible to drive the debt management for Consumer Durable Loan at the regional level and ensure sustainability of the business through timely debt management & recovery.
Key Responsibilities
Recruit and train the debt management team for effective debt management & recovery
Monitor & review the activities of the regional debt management team for achievement of debt management targets
Ensure adherence to debt management processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices
Implement debt management strategies at the regional level for productive debt management and recovery of outstanding loans
Authorize payouts and roll out debt management payout structure policy
Monitor and ensure adherence to debt management process and take preventive action against erring agencies / agents; discontinue agencies based on performance
Ensure cost effective debt management in the region; test and implement different debt management models such as tele calling, etc.
Act as a SPOC between Legal,
Residual & Debt management team
Partner with regional sales & credit team to ensure quality sourcing
Analyze debt management patters, identify trouble spots in the ongoing programs, and coordinate with the Program Head for taking corrective actions
Ensure effective debt management from DCC and micro market
Ensure all higher bucket accounts with outstanding amounts are actioned legally
Minimize loss on sale of repossessed vehicles; monitor the loss line provision from time to time
Job Requirements:
Post Graduate / MBA
12+ years of experience in handling consumer loan debt management ( in Consumer Durables)
Ability to work with integrated systems used for tracking & monitoring Debt Management
Analytics and Market Intelligence
Problem solving and decision-making skills
Operational execution
Relationship Management (critical for retaining key customers)
Solid communication and interpersonal skills
People Management skills