Position Overview
Position: Process Executive – International Voice Process
Client: Leading IT MNC
Process: Inbound Customer Service
Job Type: Full time
Work Location: Kolkata & Indore
Work Mode: Work from Office (Initial requirement; work from home may be evaluated later)
Working Days: 5 Days a Week

Compensation & Benefits
Annual CTC:
Freshers: 2.6 LPA
Experienced Candidates (up to 11 months): 2.9 LPA
Shift Allowances: Night Shift Allowance provided
Transportation: Cab/Transport facility available for night shifts

Key Responsibilities
Handle inbound calls from international customers politely and professionally.
Process customer orders over the phone.
Answer questions and resolve issues related to orders and deliveries.
Accurately log customer details and call interaction notes into the system.
Maintain key performance metrics: Productivity, Call Quality,



Customer Satisfaction (CSAT), and Service-Level Targets.

Eligibility Criteria
Education: Non-Technical Graduation Streams (e.g., BA, B.Com, B.Sc, BBA).
Eligible Batches: 2024, 2025, and 2026 graduates are eligible.
Marks/CGPA Criteria: None.
Backlogs/Arrears: Strictly No active backlogs.
Experience: 0 to 11 months only (Freshers welcome).
Age Limit: Minimum 18 years old (No upper age limit).
Language Proficiency: Solid English communication skills
Shift Flexibility: Must be comfortable working in permanent rotational night shifts within the shift window of 9:30 PM to 11:30 AM.

Pay: ₹21,000.00 - ₹23,000.00 per month

Work Location: In person

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