SCHOOL CUSTOMER CARE SUPPORT

Position: School Customer Care Executive / School Customer Support

Purpose:To coordinate with schools and ensure smooth handling of school uniform requirements, orders, deliveries, and customer support from order confirmation to final delivery.

Key Responsibilities

-Coordinate with schools regarding uniform requirements, designs, sizes, quantities, and specifications.
Handle school enquiries and provide timely responses and updates.
Follow up on school orders, purchase orders, approvals, and production status.
Coordinate with production, stores, quality, packing, and dispatch teams.
Track order progress and ensure timely delivery to schools.
Maintain school-wise order details, size details, and delivery records.
Handle complaints related to size, quality, colour, stitching, missing items, or delivery.
Coordinate for replacements, alterations, and pending items when required.
Maintain proper communication and follow-up with school representatives.
Share dispatch details, invoices, delivery challans, and other required documents.




Collect customer feedback and report recurring issues to the management.
Ensure all school requirements are recorded and followed up until closure.
Maintain good qualified relationships with schools and ensure customer satisfaction.

Skills Required
Valuable communication and customer-handling skills.
Basic knowledge of MS Excel / Google Sheets.- Positive follow-up and coordination skills.
Ability to maintain records and prepare reports.- Problem-solving and complaint-handling ability.
Knowledge of school uniform / garment order processes will be an added advantage.
Tamil and English communication skills preferred.

Performance Focus
Timely response to schools.- On-time order follow-up and delivery.
Quick resolution of customer complaints.
Accurate order and size records.- Customer satisfaction and strong school relationships.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 School Customer Care Support Chennai
🏢 Tiara sourcing
📍 Chennai