Roles & Responsibilities
Make inbound and outbound calls to prospective students, explain courses, fees, and schedules, and generate leads.
Schedule counselling appointments and follow up with interested prospects.
Maintain accurate lead details and update statuses in the CRM.
Coordinate with the admissions/sales team to support conversions and achieve targets.
Maintain daily calling reports (DCR), conversion updates, and call documentation.
Address customer queries professionally and ensure a positive customer experience.
Skills & Competencies
Excellent verbal and written communication skills.
Solid multitasking, follow-up, and coordination abilities.
Teamwork, customer handling, and relationship-building skills.
Education & Experience
Undergraduate or Graduate degree in any discipline.
12 years of experience in student counselling, admissions, education sales, or customer-facing roles.
📌 Sales Executive Admission Center Mumbai (India)
🏢 Sterling Customer Experience
📍 India
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