We're Hiring: Senior Manager – BPO Operations | Pune

InfinityBridge Solutions is hiring for a leading BPO organisation in Pune. We're looking for a seasoned operations leader to run a 300+ member delivery unit and own SLAs, client relationships and team performance end to end.

Location: Pune (on-site)

Experience: 15+ years in BPO / ITES operations

Team size: 300+ FTEs

CTC: Up to ₹35 LPA

What you'll do
Own delivery of all assigned processes against client SLAs and KPIs (AHT, FCR, CSAT/NPS, quality, TAT)
Lead a team of Managers, AMs and TLs managing 300+ FTEs
Drive attrition, absenteeism and shrinkage down through engagement and solid floor leadership
Run client governance: WBRs, MBRs, QBRs, RCA and action plans
Manage process P&L; drivers: utilisation, cost per transaction, margin
Lead transitions, ramp-ups and continuous improvement (Lean / Six Sigma)
Ensure compliance with security,



data privacy and audit standards

What you bring
15+ years in BPO operations, with 5+ years as Senior Manager or equivalent
Hands-on experience leading 300+ FTEs through a multi-layer team
Robust track record in SLA delivery and client management
Solid grasp of WFM, operations metrics and P&L; levers
Graduate in any discipline; excellent communication skills

Positive to have
MBA / PG in Operations
Lean Six Sigma Green or Black Belt
International process and night-shift leadership experience

Interested or know someone who fits? Share your CV at [InfinityBridge email] or visit infinitybridge.solutions
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📌 Senior Manager Operations Pune
🏢 InfinityBridge.Solutions
📍 Pune