Client Relationship & Communication
Serve as a primary contact for existing customers on orders, dispatches, payments and routine queries.
Maintain timely, skilled communication and proactively follow up on repeat orders.
Resolve or escalate customer concerns, delivery delays and coordination issues.
Order Management & Execution
Track customer purchase orders from receipt through production and dispatch.
Coordinate with production on schedules, order status and committed delivery dates.
Maintain updated order registers, pending-order lists and dispatch schedules.
Follow up across teams to prevent delays and ensure order fulfilment.
Payment & Outstanding Coordination
Work with accounts to monitor client outstanding balances and due dates.
Follow up professionally with customers on pending and overdue payments.
Maintain customer-wise payment tracking and ageing reports.
Escalate significant collection delays or risks to management.
Excel, MIS & AI-Assisted Systems
Maintain accurate daily and weekly MIS for sales, orders, dispatches and collections.
Operate and update the company’s customised Excel-based, AI-assisted tracking system.
Check data quality and produce actionable management reports.
Identify reporting gaps and suggest process improvements.
Cross-Functional Coordination
Coordinate among sales, production, dispatch and accounts teams.
Maintain action trackers and follow up until pending tasks are closed.
Support management with visibility into day-to-day operations.
Required Qualifications & Skills
Graduate in Commerce, Business Administration or a related field.
At least 4 years of relevant experience in sales coordination, operations, order management or MIS.
Solid Microsoft Excel skills: Pivot Tables, lookups, formulas and reporting.
Confident spoken and written Hindi and English; ability to interact independently with B2B clients.
Experience with payment follow-ups and order tracking; ERP exposure (Tally, Busy or SAP) is an advantage.
Comfort learning customised Excel and AI-assisted operational tools.