A. Job Functions
Service plan sales / Spares Business
Customer Experience
Customer / OEM - Relationship Management
Sales trend analysis and reporting

B. Key Tasks
Nurturing relationships with OEMs & customers to retain loyalty whilst developing customer service opportunities
Meeting Service sales targets for order / Invoicing / collection
Proactive sales of service plans within / under warranty for PAN India (Current Contract Business Acquisition) to ensure service revenue from end user, OEM and distributors.
Manage complete quote to cash process and update in CRM
Identification of up-sale and cross-sale prospects
Develop commercial agreements & product portfolio with OEMs, key accounts
Travelling, Meeting, and assisting OEMs & customers time to time for developing relations and managing sales of service plans
Taking feedback & customer experience through regular connect calls
Regular connect with OEMs & Customers to enhance customer experience




Maintaining records of Gas Generator locations and warranty registrations
Updating CRM system SAP with all relevant customer information and orders
Accurately preparing and recording sales orders and invoices using the companys ERP system
Working closely with Peak service departments in logistically organising the facilitation of maintenance contracts

C.

Skills Required:
Knowledge of Sales process and able to drive commercial discussions.
Self-motivated with the capacity to plan time effectively & prioritise.
Communication able to communicate clearly and accurately by adopting a range of styles at all levels of organisation.
Resilience remains effective in the face of pressure.
Results driven, ability to manage personal and collective team targets

📌 Service Sales Trainee Hyderabad
🏢 Peak Scientific
📍 Hyderabad