Key Responsibilities:
Handle inbound and outbound calls related to patient inquiries, appointment bookings, follow-ups, and service information.
Provide details on hospital services, consultants’ availability, timings, and locations.
Maintain accurate records of calls, patient details, and follow-ups in the Hospital Information System (HIS) or CRM software.
Coordinate with hospital units across different locations for appointment confirmation and patient updates.
Follow standard scripts and communication protocols to ensure consistency in patient interactions.
Assist in managing feedback calls, promotional campaigns, or patient satisfaction surveys as required.
Escalate patient concerns or complaints to the appropriate department for timely resolution.
Ensure high standards of call quality, empathy, and professionalism at all times.
Maintain confidentiality of patient information and comply with hospital data protection policies.
Fluency in English, Hindi, and Marathi (Kannada knowledge preferred).
Job Types: Full time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Advantages
Health insurance
Paid sick time
Provident Fund