Key Responsibilities and Requirements:
Communication Skills: Excellent verbal and written communication skills.
UK English & Market Knowledge: Robust command of UK English, with a valuable understanding of UK customer expectations and market practices.
Email Support: Ability to manage customer queries and provide skilled, accurate, and timely email responses.
Voice Support: Experience handling inbound and outbound customer calls professionally.
Chat Support: Ability to manage live chat interactions and resolve customer queries efficiently.
UK GDPR Knowledge: Understanding of UK GDPR guidelines and data protection practices when handling customer information.
Logistics Knowledge: Familiarity with logistics operations, shipment tracking, delivery queries, returns,
and related customer concerns.
E-commerce Experience: Previous experience in e-commerce customer service, including order management, refunds, returns, and delivery-related queries.
Pay: ₹500,000.00 - ₹600,000.00 per year
Application Question(s)
Do you have experience in e-commerce customer service, including order management, refunds, returns, and delivery-related queries?
Do you have experience in handling UK customers?
Are you okay with rotational shift ?
Do You have experience in blended process ?