Job Details
Permanent Role
23 - 27 LPA
Hybrid in Bengaluru
1pm - 10pm IST Shift

Job Overview The Speech Analytics Analyst will manage and improve speech analytics capabilities that turn customer call data into actionable business insights. This role combines data analysis, visualization, Python/SQL, and basic NLP concepts to identify customer trends, sentiment, and root causes. The Analyst will also monitor platform performance and communicate findings clearly to both business and technical stakeholders.

Must Haves
Bachelor’s degree in Data Science, Computer Science, Statistics, or a related technical field
3–5 years of experience in speech analytics, call center analytics, Voice of the Customer, or a related analytics field
Experience with data visualization tools such as Tableau, Power BI, MicroStrategy, and/or Databricks
Hands-on Python experience, including working with APIs for data analysis
Robust SQL and data warehousing/database knowledge
Understanding of Natural Language Processing (NLP) and foundational machine learning concepts, including regular expressions (Regex)
Solid analytical, problem-solving, and critical-thinking skills




Ability to translate data into transparent stories and present findings effectively to business and technical stakeholders

Day-to-Day
Analyze large volumes of recorded calls and speech data to identify trends, patterns, anomalies, sentiment, and customer issues
Develop, refine, and validate speech analytics models involving keyword detection, sentiment scoring, emotion detection, and topic categorization
Build dashboards, reports, and presentations that translate analytics into actionable business insights
Use Python, APIs, SQL, and data visualization tools to analyze and present customer interaction data
Monitor speech analytics platform health, data quality, and overall performance while troubleshooting issues and managing defects
Use speech analytics to identify potential compliance risks and support audit readiness
Partner with Customer Experience, Quality Assurance, Operations, Compliance, and IT teams
Support initiatives around customer journey improvement, agent coaching, compliance, and operational efficiency

📌 Senior Data Analyst Speech Analytics Bengaluru
🏢 Insight Global
📍 Bengaluru