Role & responsibilities
Provide technical support for Bulk SMS, WhatsApp Business API, RCS, Voice, and IVR solutions.
Troubleshoot API integration issues, HTTP errors, delivery failures, and message-related concerns.
Monitor message delivery reports, delivery receipts (DLRs), and system logs to identify and resolve issues.
Handle technical queries and issues raised by clients through calls, emails, and support tickets.
Coordinate with internal development and technical teams to resolve complex issues.
Assist clients with API documentation, integration guidance, and testing.
Investigate delivery failures, routing issues, and DLT-related concerns.
Maintain proper documentation of technical issues, resolutions, and recurring problems.




Ensure timely resolution of client issues and maintain service quality.

Preferred candidate profile
Mandatory: 24 years of relevant experience in the CPaaS industry.
Solid understanding of Bulk SMS, SMS gateways, and messaging platforms.
Hands-on experience with API testing and troubleshooting using Postman or similar tools.
Knowledge of REST APIs, HTTP status codes, JSON, and webhooks.
Understanding of DLT, SMS delivery reports, and message routing.
Basic knowledge of SQL, Linux commands, or server logs will be an advantage.
Solid analytical, troubleshooting, communication, and customer-handling skills.

📌 Technical Support Executive Cpaas Industry Faridabad
🏢 Fabmediatech
📍 Faridabad