Primary Skills: - Customer Relationship Management / Excellent Verbal & Written Communication
Secondary Skills: Robust analytical Skills / Problem-solving abilities
Handle customer inquiries, complaints, and requests through calls, emails, and other channels.
Solve customer queries at the first point of contact to build valuable customer relationships.
Handle leads in salesforce, manage customer queries and ensure proper disposition of leads as per process.
Give explicit, correct, and polite responses to build and protect the company's image with customers.
Follow the set TAT (turnaround time) for answering and closing customer queries.
Work with cross functional teams to resolve customer queries/complaints and internal issues
Analyse and validate data regularly and find ways to improve day-to-day work to improve the operations of the process
Ensure proper adherence with the predefined quality and documentation standards to ensure the effective communication with the clients.