Provide end-to-end technical support for biometric and access control systems, including installation, configuration, firmware upgrades, and troubleshooting.
Assist in the setup, maintenance, and diagnosis of network equipment, including routers, switches, firewalls, and wireless APs.
Offer technical support for POS systems (hardware/software), including printers, scanners, and billing software.
Configure, monitor, and troubleshoot CCTV/IP surveillance systems (DVRs/NVRs, IP/Analog cameras, remote monitoring).
Support integration and troubleshooting of home/building automation systems, including sensors, controllers, and centralized control units.
Provide remote and in office technical assistance to customers and field teams.
Coordinate with vendors and internal departments for escalations or advanced troubleshooting.




Document technical issues and solutions in the ticketing system or knowledge base.
Conduct product training, demonstrations, and onboarding sessions for clients and junior staff.
Maintain up-to-date knowledge on supported products, technologies, and industry trends.
Need excellent communication skills in English
Knowledge in Hindi and Tamil will be an added advantage
Experience : 1 to 2 years
Qualification : Degree/Diploma

Job Type: Full time

Pay: ₹25,000.00 - ₹50,000.00 per month

Perks
Health insurance
Provident Fund

Work Days
Monday to Friday

Education
Diploma (Preferred)

Language
English (Preferred)

Work Location: In person

📌 Technical Support Kochi
🏢 Lana Technologies
📍 Kochi