We are seeking a dedicated Technical Support Specialist to join our team in Andhra Pradesh. The ideal candidate will have a solid background in providing technical assistance and support to customers, ensuring their issues are resolved efficiently and effectively. This role is crucial in maintaining customer satisfaction and fostering long-term relationships with our clients.

Key Responsibilities
Provide first-line technical support to customers via phone, email, or chat, addressing inquiries and resolving issues in a timely manner.
Troubleshoot hardware and software problems, guiding customers through step-by-step solutions.
Document and track customer interactions and technical issues in our support system, ensuring accurate records are maintained.
Collaborate with other team members and departments to escalate complex issues and ensure a seamless customer experience.
Stay updated on product knowledge and technical advancements to provide the best support possible.




Participate in training sessions and workshops to enhance skills and knowledge in technical support.

Required Skills
Strong understanding of technical support processes and customer service principles.
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Problem-solving skills and a proactive approach to resolving customer issues.
Ability to work independently and as part of a team in a fast-paced setting.
Familiarity with common operating systems, software applications, and hardware components is a plus. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting prospect to make a difference in our customers' experiences.

This job is provided by Shine.com

📌 Technical Support Specialist Hyderabad (India)
🏢 Lyros Technologies -CMMI Level 3
📍 India