Role Overview : We are looking for a proactive and customer-focused Operations Associate to manage student onboarding, engagement, and support. This role is critical in ensuring a seamless post-admission experience, handling multi-channel student interactions, and actively driving referral participation and conversions. The ideal candidate should be highly responsive, capable of building solid student relationships, and comfortable working in a quick-paced, dynamic environment.
Key Responsibilities 1.
Student
Onboarding ● Manage end-to-end onboarding of new students ● Ensure a smooth and positive onboarding experience ● Guide students through processes, tools, and expectations 2.
Student
Engagement & Community ● Participate in student engagement initiatives ● Foster meaningful interaction within the student community ● Improve participation and overall satisfaction levels 3.
Customer
Support ● Handle student queries via calls, WhatsApp, and email ● Provide timely, accurate, and empathetic resolutions ● Maintain high responsiveness and service quality 4.
Referral
Generation & Conversion ● Pitch referral programs effectively to students ● Drive referral participation and conversions ● Track and optimize referral performance 5. Retention & Relationship Management ● Build and maintain robust student relationships ● Identify at-risk students and take proactive action ● Improve student retention and overall experience