Position: CRM

PLACE OF POSTING: Bangalore

EDUCATIONAL BACKGROUND

Bachelor of Engineering (B.E.) in Civil Engineering / Master of Business Administration (Any Specialization)

WORK EXPERIENCE
Industry: Real Estate, Property Development, or Customer Service-orientated industries
Area of Experience: Customer Relationship Management, Client Servicing, Post-Sales Operations
Years of Experience: 1015 years

PERSONAL ATTRIBUTES
Excellent communication and interpersonal skills
Robust problem-solving ability and customer-centric attitude
High attention to detail and organisational skills
Ability to handle multiple tasks and deadlines
Proficient in MS Office and CRM software tools
Team player with a proactive approach

RESPONSIBILITIES
Manage customer interactions from post-booking to handover of property.
Handle documentation, agreement execution, and coordination with legal and accounts departments.
Ensure timely collection of payments as per the agreed schedule and follow up with customers.




Coordinate with internal departments like Projects, Sales, Legal, and Finance for customer requirements.
Address customer queries and complaints and provide appropriate resolutions within TAT (Turn Around Time).
Prepare and maintain MIS reports related to customer payments, agreement status, and communications.
Assist in planning and executing customer engagement activities and events.
Manage CRM systems and ensure accurate data entry and documentation.

Role: Operations - Other, Industry Type: Engineering & Construction, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Operations Education UG: B.Tech / B.E. in Civil PG: MBA/PGDM in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Civil Engineering Communication SkillsManagement Skills

📌 Walk In Customer Relationship Executive Bengaluru
🏢 Sobha
📍 Bengaluru