Role & responsibilities
Onboarding and managing Partners to ensure adherence to quality standards.
Overseeing the fulfillment process and ensuring timely delivery of services to customers.
Handling customer and partner escalations with professionalism and efficiency.
Generating reports using basic knowledge of Google Sheets to track key performance metrics.
Requirements:
Street-smart individual with a proactive attitude towards problem-solving.
Self-starter who can take initiative and work independently.
Minimum of 6 months of experience in operations management.
Effective communicator and team player with solid interpersonal skills.