Job Summary

We are seeking a dedicated and empathetic Customer Service Representative to adeptly manage customer inquiries and grievances. The ideal candidate will exhibit exceptional communication skills, a customer-centric ethos, and a demonstrated capacity to resolve issues efficiently and professionally.

Key Responsibilities
Provide timely, articulate, and qualified responses to customer inquiries via phone calls
Diagnose and resolve product or service-related issues by discerning the root cause and

proposing optimal solutions
Maintain meticulous records of customer interactions, transactions, and feedback within

CRM systems
Escalate unresolved or complex issues to relevant departments or supervisors in a prompt

manner
Proactively follow up with customers to ensure complete resolution and satisfaction
Analyze customer feedback to identify recurring issues and collaborate with internal teams

to implement continuous improvements
Consistently meet or surpass performance benchmarks such as

Customer Satisfaction Score (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), and responsiveness




Remain well-informed on product updates, internal processes, and available tools
Rigorously adhere to organizational policies, compliance standards, and quality assurance

protocols Required Skills & Qualifications
Graduation is must
Proven experience (1 -6 years ) in a customer service or client support capacity
Exemplary communication and interpersonal skills
Robust analytical and problem-solving abilities with acute attention to detail
Ability to perform under pressure and manage challenging interactions with professionalism

and tact
Proficiency with customer service platforms, CRM systems, and Microsoft Office suite
Willingness and flexibility to work wide-ranging shifts including weekends and holidays as necessary

Preferred Qualifications (Optional)
Industry-specific experience (e.g., e-commerce, telecommunications, financial services)
Familiarity with ticketing and CRM software such as Zendesk, Freshdesk, or Salesforce
Multilingual capabilities are advantageous

📌 Walk In Customer Service Executive Gurugram
🏢 Lenskart
📍 Gurugram