Answer, record, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station and ensure proper routing of calls. Supply guests with information regarding property amenities, services, room features, and local areas of interest, while delivering a seamless and memorable guest experience.

KEY RESPONSIBILITIES
Answer, screen, and forward incoming calls using approved brand standards
Receive, record, and relay messages accurately and promptly
Provide information to guests about hotel services, in-room amenities, dining options, and local attractions
Process wake-up call requests and ensure timely delivery
Coordinate with departments to fulfil guest requests efficiently
Handle emergency calls and follow established safety and escalation procedures
Maintain confidentiality of guest information and adhere to data privacy standards
Operate and manage the EPABX system and communication console effectively
Support front office operations and ensure smooth internal communication

CANDIDATE PROFILE Education & Experience:
B.Sc./Diploma in Hospitality




Previous experience in hospitality or customer service preferred
Freshers with solid communication skills may be considered

Skills & Competencies:
Robust verbal communication and listening skills
Qualified telephone etiquette and guest handling ability
Multitasking and time management skills
Basic computer knowledge
Fluency in English; additional languages (Hindi/Marathi) are an advantage

CORE WORK ACTIVITIES
Demonstrating exceptional guest service standards at all times
Responding to guest needs promptly and professionally
Maintaining a positive and calm demeanour under pressure
Upholding brand standards, grooming, and professionalism

Job Type: Full-time Pay: ₹16,500.00 - ₹18,000.00 per month

Benefits
Commuter assistance
Food provided
Provident Fund

Ability to commute/relocate:
Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

📌 Telephone Operator Powai
🏢 MELUHA THE FERN SERIES BY MARRIOTT
📍 Powai