Job Title: Customer Support / Patient Calling Executive UK Voice Process - Bangalore location
Location: Bangalore
Experience: 2–4 Years
Industry: Healthcare / Hospital / Medical Services
Employment Type: Full time
Working Days: 5 Days Working
Shift: Rotational Shifts
Salary: Up to 7 LPA (Depending on experience and interview performance)

About the Role

We are hiring Customer Support / Patient Calling professionals for a leading healthcare and hospital group in India with international operations across the US and UK.

The ideal candidate should have experience in UK voice processes or healthcare customer support/patient calling and be comfortable communicating with international patients and customers.

Key Responsibilities
Handle inbound and outbound calls from UK-based patients/customers.
Assist patients with queries related to appointments, services, and general healthcare information.
Schedule, reschedule, and coordinate patient appointments.
Provide accurate information and ensure a positive customer/patient experience.
Handle customer concerns professionally and resolve queries within defined timelines.
Maintain accurate records of patient/customer interactions in the system.
Coordinate with internal healthcare and support teams whenever required.
Follow established call handling,



quality, compliance, and data privacy guidelines.
Meet defined KPIs related to call quality, productivity, customer satisfaction, and service levels.
Candidates with experience in Healthcare Customer Support, Patient Calling, Hospital BPO, Medical Services, or Healthcare Operations will be preferred.
Excellent verbal communication skills in English.
Comfortable interacting with UK-based customers/patients.
Robust customer service and problem-solving skills.
Ability to work in rotational shifts.
Candidates should be comfortable working in evening and late-evening shifts.

Shift Timings

The role will involve rotational shifts across the following schedules:

2:00 PM – 9:00 PM

1:00 PM – 10:00 PM

2:00 PM – 11:00 PM

Note: Shifts are rotational and may be assigned based on business requirements

Role: Customer Success - Other, Industry Type: Medical Services / Hospital, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Support Patient CallingVoice ProcessVoice SupportCustomer Service

📌 Uk Voice Process/customer Support/patient Calling Bangalore Rural (India)
🏢 Narayana Health (NH)
📍 India