Roles and Responsibilities A Telecaller makes and receives phone calls to find current sales leads, answer customer questions, and promote IT company products or services
Core Roles and Responsibilities
Lead Generation &
Cold Calling: Dial prospective clients from a database, introduce the brand, qualify interest, and set up appointments or hand off warm leads to the sales team.
Inbound &
Outbound Communication: Answer incoming customer inquiries, resolve basic complaints, or place outbound follow-up calls to existing and prospective clients.
Objection Handling: Listen actively to customer hesitations, address doubts calmly, and pitch solutions that match their specific needs.
Data Management &
CRM Updates: Log every call outcome, update customer profiles, and maintain accurate records in spreadsheets or CRM software like TeleCRM.
Target Achievement: Meet daily or weekly metrics, such as total call volume, conversation duration, leads qualified, or conversions closed.
Script &
Etiquette Adherence: Follow company-approved talking points while keeping a polite, skilled, and patient tone.