Job Summary:

A Sales Coordinator supports the sales team by managing administrative tasks, coordinating customer communications, processing orders, preparing reports, and ensuring smooth sales operations. This role acts as a link between customers, sales representatives, and internal departments to help achieve sales targets and maintain customer satisfaction.

Key Responsibilities
Assist the sales team with daily administrative and operational tasks.
Process customer orders, quotations, and invoices accurately.
Maintain and update customer databases and sales records.
Coordinate communication between customers, sales representatives, and other departments.
Track sales performance and prepare reports for management.
Respond to customer inquiries and resolve issues promptly.
Schedule meetings, appointments, and sales presentations.
Monitor inventory levels and coordinate product availability.
Prepare sales contracts, proposals, and other documentation.
Support marketing and promotional activities as needed.

Required Qualifications
Bachelor's degree in Business Administration, Marketing,



or a related field (preferred).
Proven experience in sales support, customer service, or administrative roles.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Experience with CRM software (e.g., Salesforce, HubSpot) is an advantage.
Solid organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Attention to detail and problem-solving skills.

Key Skills
Customer relationship management
Data entry and reporting
Time management
Communication and negotiation
Team collaboration
Administrative support
Order processing
Analytical skills

Working Conditions
Typically office-based, with occasional work from home prospects.
Standard business hours, with possible overtime during peak sales periods.

Sample KPI Metrics
Order processing accuracy
Customer satisfaction scores
Sales report timeliness
Response time to customer inquiries
Sales team support efficiency

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