Respond to customer inquiries related to telescopes, binoculars, mounts, and all available products.
Provide technical guidance and recommend suitable products based on customer requirements.
Coordinate with sales, logistics, and service teams for order processing and delivery updates.
Prepare quotations, proposals, and product documentation.
Support individual and institutional clients with product information and after-sales assistance.
Maintain records of customer interactions, orders, and inventory status.
Assist in product demonstrations, training sessions, and astronomy outreach programs.
Stay updated on recent products, industry trends, and technological advancements in optical products.