Core Responsibilities
Workshop Floor Management:
Oversee day-to-day service reception, job card opening, repair progress, and final vehicle delivery.
Monitor bay allocation (Express bays and Two-Tech bays), technician workflows, and Turnaround Time (TAT).
Ensure all vehicle servicing and repairs follow Maruti Suzuki SOPs (Standard Operating Procedures). [1]
Team Leadership &
Training:
Supervise Service Advisors, Team Leaders, Technicians, and support staff.
Track technician productivity, efficiency, attendance, and training needs.
Conduct regular quality checks and final inspections before vehicle handover. [1]
Customer Relations &
Escalations:
Handle escalated customer service complaints and ensure proper resolution.
Monitor Customer Satisfaction Index (CSI) scores and follow up on post-service feedback (such as 3rd-day PSF calls). [1]
Performance &
Cost Control:
Track workshop key performance indicators (KPIs) including labour revenue, parts sales, throughput, repeat repairs, and workshop profitability.
Control workshop expenses, consumable usage, tool maintenance, and warranty/rework costs.
Ensure compliance with 5S, safety, housekeeping, and audit standards. [1]




Inter-Departmental Coordination:
Work closely with the Parts, Warranty, Bodyshop, Insurance, Accounts, and Sales departments. [1]

Key Performance Indicators (KPIs)
CSI (Customer Satisfaction Index)
TAT (Turnaround Time for vehicle delivery)
Technician Productivity and Efficiency
Labour and Parts Revenue
Repeat / Complaint Repair Rate (First-time-right ratio)
Workshop Profitability and Bay Utilization [1]

Qualifications &
Requirements
Education: Diploma or Degree in Automobile or Mechanical Engineering.
Experience: Generally 5 to 10+ years in an automobile dealership service department, with at least 2–3 years in a supervisory or managerial position. Prior authorization/experience with Maruti Suzuki is a robust advantage
echnical &
Software Skills:
Robust diagnostic knowledge of Maruti Suzuki vehicles.
Proficiency in DMS (Dealer Management System) and MS Office/MIS reports

Pay: ₹30,000.00 - ₹40,000.00 per month

Advantages
Cell phone reimbursement
Commuter assistance
Health insurance
Internet reimbursement

Work Location: In person

📌 Works Manager Manjeri (India)
🏢 KVR Automall
📍 India