HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among recent insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external setting.
What are we looking for?
As an Associate Manager, the role involves managing customer grievances by providing root cause analysis as per pre-defined SOPs and TATs, co-ordinating with vendors and cross-functional departments. It includes identifying process gaps and providing the required solutions.
What does the job entail?
Handling communications with the customer by providing root cause analysis.
Ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs).
Handling cross-functional departmental management to ensure smooth customer experience
Identifying the gaps and implementing changes for overall process improvement
Managing complex cases to ensure customer satisfaction
Managing and updating MIS as per predefined guidelines to ensure smooth flow of the departmental process.
Managing communications with internal stakeholders as per pre-defined norms.
Essential conditions:
Education: Graduation
Work exp: 2+ years
Work related skills: Excellent Communication skills, Presentation Skills, Negotiation Skills, Stakeholder Management, MS Office.