Role and Responsibilities:
Must Have a Functional & Technical Understanding Of Zoho One / Zoho CRM plus package applications.
Understanding of business requirements and use cases.
Applying best practices on Zoho CRM, Desk, Project, Creator and other relevant Zoho Applications to derive the best outcomes for our clients. API Integration with other Zoho Applications as well as 3rd Party Applications.
Deluge Scripting / Custom functions for complex implementation projects.
Discussing and allocating work with Junior Developers.
Certain level of team management will also be involved.
Configuration of core Zoho Applications like CRM, Desk, Creator, Project, Campaign, etc.
Creation of reports and dashboards on all Zoho Apps, including Zoho Analytics.
Preferred Skills
Familiarity with AI Tools: Claude, ChatGPT, Gemini
Zoho MCP, Zia Bot
API Integration
Deluge Scripting
XML
PHP
SQL Queries
JavaScript
Configuration on Zoho CRM, Desk, Project
Workflow / Custom Functions / Blueprint configuration on Zoho
Understanding of Business Processes
Excellent Communication Skills.