Role & responsibilities

Portfolio Management
Monitor overall receivables performance and delinquency levels across the state.
Drive collection strategies to achieve bucket-wise collection targets.
Ensure control over overdue accounts and reduce roll-forward percentages.
Analyze portfolio trends and initiate corrective actions to improve asset quality.

Collections & Recovery Management
Manage Stage 01 delinquency accounts and ensure timely recovery of dues.
Track daily collection performance of branches and collection teams.
Implement early warning mechanisms to prevent accounts from slipping into higher delinquency buckets.
Ensure effective follow-up with customers through tele-calling and field collections.

Team Management
Guide and support Branch Collection Executives and Team Leaders.
Conduct periodic reviews on collection performance and productivity.
Identify training needs and ensure capability development of collection teams.
Drive performance accountability across branches.





Stakeholder Management
Coordinate with Branch Business Teams, Credit, Operations, and Risk teams for effective receivables management.
Support branch teams in resolving customer disputes impacting collections.
Ensure smooth communication between state and regional collection functions.

Compliance & Governance
Ensure all collection activities are conducted as per company policies, regulatory guidelines, and ethical standards.
Monitor adherence to collection processes and documentation requirements.
Ensure timely closure of audit observations related to collections.

MIS & Reporting
Publish periodic MIS reports on collection performance, delinquency trends, and recovery status.
Analyze data to identify risk areas and recommend action plans.
Present state-level collection performance during review meetings.

Preferred candidate profile

📌 State Receivables Manager Two Wheeler & Three Wheeler Stage 01 Kochi
🏢 Chola
📍 Kochi