Key Responsibilities
Handle chats using standard telecommunication scripts and guidelines.
Resolve customer inquiries, complaints, and requests in a transparent, professional, and empathetic manner.
Update interaction logs, candidate status, and customer records accurately in the internal CRM database.
Maintain high standard operational metrics: First Contact Resolution (FCR), Average Handling Time (AHT), and Quality Score.
Coordinate with team leads, recruitment coordinators, and support teams for escalated queries.

Key Requirements
Education: Minimum Higher Secondary (10+2) pass; Graduates preferred in any discipline.
Experience: Freshers welcome; 02 years of experience in Voice/BPO operations preferred.
Communication: Positive verbal and written communication skills in English and local regional languages.
Skills: Basic computer literacy, active listening, problem-solving, and qualified phone etiquette.
Shift Flexibility: Willingness to work in rotational shifts / rotational week-offs as per operational requirements.

📌 Walk In Chat Support Executive Indore
🏢 Digitide Solutions
📍 Indore