Job Description:
Manage the complete project lifecycle, including resource onboarding, hiring support, knowledge transfer (KT), task allocation, attendance tracking, and shift roster management.
Ensure timely execution and closure of all assigned tasks, deliverables, and project milestones.
Lead client meetings, operational reviews, and discussions related to current initiatives and enhancements.
Facilitate knowledge-sharing sessions and technical discussions
Collaborate closely with team members to understand capacity, expectations, and workload, ensuring effective task assignments.
Serve as the primary point of contact for project-related communications.
Build and maintain robust relationships with clients and key stakeholders.
Identify prospects for process improvement, automation, and operational excellence.
Communicate project status, risks, dependencies, and mitigation plans effectively to leadership and clients.