We are looking for a CRM Executive who will be responsible for managing customer relationships, maintaining customer data, and coordinating with sales and service teams to ensure a smooth customer experience. The ideal candidate should have strong communication, follow-up, and coordination skills.
Key Responsibilities
Maintain and update customer data in the CRM system
Coordinate with the sales team for order processing and customer follow-ups
Handle customer queries, complaints, and service requests
Track leads, inquiries, and sales progress through the CRM
Ensure proper documentation of customer interactions and transactions
Generate reports on leads, customer interactions, and sales activities
Follow up with customers for payments, feedback, and service updates
Maintain solid relationships with customers to improve satisfaction and retention
Requirements
Requirements
1–3 years of experience in CRM / Customer Support / Sales Coordination
Positive knowledge of CRM software and MS Excel
Strong communication and interpersonal skills
Good coordination and follow-up abilities
Ability to manage multiple tasks and maintain accurate records
Benefits
Working Days
Monday to Saturday
Job Types: Full time, Permanent
Benefits:
Paid sick time
Paid time off
Provident Fund
Work Location: In person
Benefits:
Cell phone reimbursement
Provident Fund
Work Location: In person
📌 Crm Executive Kolkata
🏢 Saburi Ply
📍 Kolkata
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