Job Description

We're looking for an enthusiastic and customer-focused Guest Service Associate to join our Front Office team in Visakhapatnam, India. In this role, you'll be the welcoming face of our organization, delivering exceptional service while managing the agile operations of our front desk. You'll work collaboratively with team members across departments to ensure every guest receives a memorable experience, while maintaining the highest standards of professionalism and efficiency.

Guest Service & Relationship Management
Greet guests with genuine warmth and professionalism, creating a positive first impression
Address guest inquiries, requests, and concerns with empathy and promptness to ensure satisfaction
Resolve complaints swiftly and effectively, escalating complex issues to management when necessary
Maintain detailed records of guest interactions and preferences to personalize future visits

Front Office Operations
Execute daily front office operations including guest check-ins, check-outs, room bookings, and reservations with accuracy and attention to detail




Manage multiple tasks simultaneously while maintaining service quality and organizational standards
Process payments and handle cash transactions with precision and integrity
Maintain comprehensive front office records, shift reports, and documentation of hotel functions
Uphold all service standards and procedures in accordance with our organization's guidelines

Team Collaboration & Support
Work collaboratively with Housekeeping, Management, and other departments to resolve operational challenges and enhance guest experiences
Support team members in delivering consistent, high-quality service
Communicate effectively with colleagues to ensure seamless coordination across departments
Flag any matters impacting the hotel's interests or guest satisfaction to Management

Workplace Standards & Safety
Maintain a clean, organized, and inviting front office setting
Champion safety guidelines and security protocols to protect guests and staff
Support environmental commitments including energy conservation, recycling, and waste management initiatives

📌 Guest Service Associate Front Office Visakhapatnam
🏢 AccorHotel
📍 Visakhapatnam