Caffè Cavallo is looking for a warm, proactive and customer-focused qualified to manage guest enquiries, reservations, customer relationships and event coordination.
Key Responsibilities
Handle customer calls, WhatsApp messages, Instagram DMs and other enquiries.
Follow up with prospective customers and convert enquiries into bookings.
Manage table reservations, celebrations, private events and group bookings.
Build strong customer relationships and encourage repeat visits.
Address customer complaints and coordinate their resolution.
Coordinate events, vendor communications, collaborations and booking schedules.
Maintain enquiry trackers, booking records and customer feedback.
Candidate Profile
1–3 years of relevant experience in hospitality, customer relations,
client servicing or event coordination.
Excellent communication and interpersonal skills.
Robust follow-up, coordination and problem-solving abilities.
Comfortable using WhatsApp Business, spreadsheets and digital communication platforms.
A pleasant personality with a service-oriented and qualified approach.
Candidates who enjoy interacting with people, building relationships and creating memorable guest experiences are encouraged to apply.
To apply: Share your CV along with your current location, expected salary and notice period.