Director - Head of Enterprise Platform & Services:

Our Leading customer in Insurance Sector is seeking a technology leader to drive the enterprise vision, strategy, and execution across Data, Workflow, Contact Center, Portals, and Print & Correspondence platforms. This role will lead modernization, AI adoption, operational excellence, and digital transformation initiatives supporting our TPA and benefits administration business.

Key Responsibilities
Define and execute the enterprise roadmap for Data, Workflow, Digital Portals, Contact Center, and Correspondence platforms.
Lead enterprise data strategy, governance, analytics, AI/ML, and cloud modernization initiatives.
Drive workflow automation, business process optimization, and operational efficiency programs.
Oversee customer, client, provider, and employer-facing portal platforms and digital experiences.
Lead modernization of call centre technologies, omnichannel servicing, and self-service capabilities.
Manage print and correspondence platforms supporting customer and regulatory communications.
Partner with business and technology leaders to deliver scalable, secure, and compliant solutions & build and lead high-performing global technology and data teams.

Required Qualifications




15+ years of experience in Enterprise Technology, Data, Digital Platforms, or Operations Technology.
7+ years of leadership experience managing large-scale teams and transformation programs.
Solid expertise in:
Enterprise Data & Analytics
Workflow & Process Automation
Digital Portals
Contact Center Technologies
Enterprise Integrations & APIs
Cloud Platforms (Azure, AWS, or GCP)
Hands-on understanding of Python, SQL, Snowflake, Data Warehousing, ETL/ELT, and Data Architecture.
Proven experience driving enterprise modernization and digital transformation initiatives.

Preferred Qualifications
Experience in Healthcare, Insurance, TPA, Advantages Administration, or Financial Services.
Exposure to AI/ML, GenAI, Data Governance, and Customer Experience platforms.
Experience with FastAPI, Kafka, Kubernetes, Docker, and contemporary cloud-native technologies.

Key Success Measures
Enterprise Data & AI Maturity
Workflow Automation & Operational Efficiency
Portal Adoption & Customer Experience
Contact Center Productivity
Print & Correspondence Effectiveness
Platform Modernization & Cost Optimization
Regulatory Compliance & Data Security

📌 Head Of Enterprise Platform & Services Bengaluru
🏢 Visara Partners
📍 Bengaluru