Key Responsibilities
Handle enquiries from patients and couples regarding IVF, fertility consultations, diagnostic tests, appointments, and clinic services.
Communicate with patients through phone calls, WhatsApp, email, and other approved communication channels.
Understand patient requirements and provide accurate information within the scope of the role.
Schedule and coordinate consultations, investigations, procedures, and follow-up appointments.
Coordinate with doctors, nurses, embryologists, counsellors, billing, and front-office teams to ensure smooth patient flow.
Follow up with prospective patients after enquiries and consultations.
Maintain regular communication with patients throughout their treatment journey.
Explain clinic processes, appointment requirements, documentation, and payment procedures clearly.
Handle patient concerns and complaints with empathy, patience, and professionalism.
Escalate medical questions, clinical concerns, or sensitive issues to the appropriate doctor or clinical team.




Maintain accurate patient interaction records and follow-up details in the CRM/HIS system.
Ensure patient information and medical details are handled with strict confidentiality.
Provide reminders for appointments, investigations, follow-ups, and other scheduled activities.
Coordinate with patients regarding reports and ensure they are directed to the appropriate medical team when required.
Support patient counselling and financial/package discussions by coordinating with the relevant counsellor or authorized team member.
Maintain daily follow-up reports and meet defined patient-care and conversion targets.
Collect patient feedback and communicate recurring concerns to the management team.
Ensure a qualified and welcoming experience for every patient and attendant.

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks:
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Customer Care Executive Majura Gate
🏢 Nova IVF Fertility a Unit of Rhea Healthcare
📍 Majura Gate