Key Responsibilities
Provide day-to-day technical and software support to hospital users and departments.
Manage and troubleshoot HIS (Hospital Information System) and related healthcare applications.
Provide support for EMR (Electronic Medical Records) and resolve user-level issues.
Support LIS (Laboratory Information System) and coordinate with laboratory users for software-related issues.
Support RIS (Radiology Information System) and coordinate with Radiology/Diagnostic departments.
Troubleshoot software, system, login, connectivity, and application-related issues.
Understand and troubleshoot IP Address, network connectivity, and basic networking issues.
Manage and support Microsoft OneDrive for file storage, sharing, synchronization, and access.
Coordinate with software vendors for application issues, updates, and technical support.
Create and manage user IDs, access rights, and application permissions as required.
Provide basic training and guidance to hospital staff regarding software applications.
Maintain records of IT complaints,
resolutions, and pending issues.
Ensure timely resolution of IT tickets and user complaints as per defined TAT/SLA.
Coordinate with various hospital departments to understand and resolve application-related requirements.
Support implementation, testing, and updates of current software modules.
Maintain confidentiality and security of hospital and patient-related data.
The candidate should have positive working knowledge of:
EMR – Electronic Medical Records
HIS – Hospital Information System
LIS – Laboratory Information System
RIS – Radiology Information System
IP Address & Basic Networking
Microsoft OneDrive
Healthcare/Hospital Software Applications
Basic troubleshooting of software and system-related issues
User access and application support
Qualification