Key Responsibilities
Manage and maintain customer information and databases in the CRM system.
Handle customer inquiries, complaints, and follow-ups to ensure customer satisfaction.
Track customer interactions, leads, sales activities, and service requests.
Coordinate with sales, marketing, and customer support teams.
Execute customer engagement, retention, and reactivation campaigns.
Monitor customer feedback and identify opportunities to improve customer experience.
Prepare daily, weekly, and monthly CRM reports.
Ensure accurate data entry, data quality, and timely updates in the CRM system.
Follow up with existing customers to maintain long-term relationships.
Support customer lifecycle management and lead conversion activities.
Required Skills
Valuable verbal and written communication skills.
Working knowledge of CRM software such as Salesforce, Zoho CRM, HubSpot, or similar platforms.
Proficiency in MS Excel and basic reporting.
Robust customer service and relationship management skills.
Positive organizational and multitasking abilities.
Analytical thinking and problem-solving skills.
Ability to work collaboratively with cross-functional teams.