Job Responsibilities:
Handle customer inquiries through phone calls, WhatsApp, and email.
Provide information about products, pricing, availability, and delivery schedules.
Coordinate with the sales, production, warehouse, and dispatch teams.
Follow up on customer orders and delivery status.
Handle customer complaints and coordinate with the concerned departments for resolution.
Maintain customer records, order details, and follow-up reports.
Prepare quotations and assist with order processing, if required.
Ensure valuable customer relationships and customer satisfaction.

Requirements:
Qualification: Any Degree.
Experience: 1–2 years in customer care or customer service preferred.
Experience in a manufacturing company is an advantage.
Valuable communication skills in English and Malayalam.
Basic computer knowledge, MS Excel, and email handling.
Good coordination, problem-solving, and follow-up skills.

Job Type: Full time

Pay: ₹18,000.00 - ₹25,000.00 per month

Education:
Bachelor's (Required)

Experience:
1years+: 1 year (Required)

Language:
English (Required)

Location:
Edapally, Kerala (Required)

Work Location: In person

📌 Customer Care Executive Edappally
🏢 Nidi business Consultancy
📍 Edappally