About Us
We have a team of listeners, questioners, and cooperative problem-solvers. The team is smart, passionate, experienced, and polished. We are designers who get things done. Our league of superheroes includes 10+ certified Customer Relationship Managers.
OptimumBrew is known as a process driven, adaptive and human-first company, where your Growth is valuable to us, both professionally and personally.
Job Description
We are looking for an empathetic and curious Customer Relationship Manager to be the voice of our users. In this role, you will be the bridge between our customers and our product team. The insights you gather will directly influence the development of our next-generation, user-centric products.
Primary Objectives
Engage directly with our users to understand how they use our products, what they love, and what we can improve. Share these insights with the product team to help build better, user-loved products.
Roles & Responsibilities
Significant focus on professionalism and quality of service.
Conduct 30–45 min interviews with existing customers (remote/virtual).
Ask thoughtful questions to uncover user journeys, pain points, and success stories.
Identify key themes and actionable insights from user conversations.
Work closely with the product team to share feedback for continuous improvement.
Maintain user interview records and reports for leadership.
Represent the voice of the customer in product discussions.
Technical Skills You Should Have
Hands-on experience with Windows OS Setting.
Excellent problem-solving and communication skills.
Excellent English communication (verbal & written).
Empathy and active listening.
Curiosity to ask the “why” behind user behavior.
Key Expertise
A strong focus on professionalism and providing high-quality service.
Excellent problem-solving skills and the ability to ask thoughtful questions.
Qualification
Any Graduate with fluency in English speaking (must be comfortable communicating with US, UK, AUS & Canada customers).
Experience
0 to 2 years of experience
Benefits
22 Paid Leaves
5 Days Working
Positive Company Culture
Health Insurance
Life Insurance
Pension Scheme
Statutory Benefits (PF & ESIC)
Salary on time
Yearly Picnic
Annual Sports Day
Monthly Events
Festival Celebrations
Call to Recruiter
+91-XXXXXXXXXX
📌 Customer Relationship Manager Surat
🏢 OptimumBrew
📍 Surat
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