Job DetailsFull description of the role and responsibilities
Role: Student Service Officer
Department: Branch Ops
Designation: Executive
Location: Hyderabad - Himayat Nagar
As an SSO, you are expected to:
Ensure a delightful customer service experience by developing a robust rapport with the Student & Parents.
Addressing the concerns of Students & Parents by offering a quick resolution.
Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning workplace for the student.
Ensure collection of outstanding fee from parents within the specified time.
Ensure retention of Students and controlling Left-outs.
Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice board maintenance & Parent Teacher Meeting Coordination.
Ensure adherence to internal process and compliances.
Ability to handle students and parents in an empathic & patient manner.
Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to services.
Fluency in English and Regional Language communication.
11 Customer Orientation.
Sense of Ownership and Accountability.
Result orientation.
Emotional intelligence for working in a Team.
📌 Student Service Officer Hyderabad (India)
🏢 Aakash
📍 India
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