Omkaram Houseboat offers memorable houseboat experiences, providing guests with comfortable stays, quality service, and enjoyable backwater cruises. We are looking for a proactive and customer-focused Booking Manager to manage reservations, handle guest inquiries, coordinate bookings, and maximize occupancy and revenue.

Key Responsibilities
Manage daily houseboat reservations through phone calls, WhatsApp, email, the company website, and online travel platforms.
Respond promptly to customer inquiries and provide details about packages, room availability, tariffs, meals, cruise timings, and facilities.
Convert inquiries into confirmed bookings through effective communication and sales skills.
Maintain accurate booking records, guest details, payment status, and reservation schedules.
Coordinate with operations staff, houseboat crews, housekeeping, and kitchen teams to ensure smooth guest experiences.
Monitor booking availability, avoid double bookings, and manage cancellations, amendments,



and refunds as per company policy.
Follow up with prospective customers and maintain valuable relationships with travel agents, tour operators, and corporate clients.
Manage advance payments, pending balances, invoices, and booking confirmations.
Promote houseboat packages, seasonal offers, and special deals to increase bookings and revenue.
Maintain daily booking reports and provide regular updates to management.
Handle customer complaints professionally and ensure guest satisfaction.

Pay: ₹12,000.00 - ₹15,000.00 per month

Advantages:
Cell phone reimbursement
Work from home

Experience:
houseboat: 1 year (Preferred)

Language:
English (Preferred)
Tamil (Preferred)
Hindi (Preferred)

Location:
Alappuzha District, Kerala (Preferred)

Work Location: In person

📌 Booking Manager Alappuzha
🏢 Omkaram Houseboats
📍 Alappuzha