Job Title: CRM Executive – Retail
Location: Nashik, Maharashtra
Experience: 2–4 Years Preferred
Salary: ₹25,000–₹35,000 per month
Employment Type: Full-Time
Qualification: Graduate in any discipline; MBA in Marketing or a related field is preferred
Job Overview
We are seeking a customer-focused CRM Executive to manage customer relationships, maintain customer databases, improve customer satisfaction, and support customer retention activities in the retail sector.
Key Responsibilities
Maintain and update customer databases and CRM records.
Handle customer inquiries, feedback, and complaints.
Coordinate with sales and service teams to resolve customer issues.
Monitor customer satisfaction and retention activities.
Follow up with existing customers and maintain engagement.
Support loyalty programs, promotional campaigns,
and customer outreach.
Prepare CRM reports and analyze customer interaction data.
Identify opportunities to improve customer experience.
Requirements
Graduate in any discipline.
Experience in CRM, retail operations, customer service, or relationship management preferred.
Knowledge of CRM software and MS Excel.
Solid communication and customer-handling skills.
Positive organizational and follow-up abilities.
Ability to maintain accurate records and handle customer information confidentially.