An ideal candidate would be a hardworking and enterprising individual, with excellent analytical and communication skills.Interested candidates must have an ingenious, scientific approach to problems, backed by a strong outcome-oriented point of view. Interested candidates must have demonstrated experience in customer service.
Key Responsibilities Include:
Coordinating with customers, field executives, closure executives, finance team etc. to successfully close the lead.
Confirming details and documents of tokened leads and vetting the last call during token
Calling the seller to confirm the procurement schedule and sharing the list of documents to get them ready before the field executive visit the seller.
Managing schedule of the visit with customer and field executive.
Coordinating with field executive and finance team for payment release and loan closure
In case of any price change or additional hold amount, informing seller and lead owner
In case of challan, clearing the dues of challan on vahan website
Making sure of the delivery of the vehicle to workshop team and taking sign off
Uploading all the documents in CRM dashboard
Handing over the original documents to post sales team and taking sign off
Follow up with the seller on the documents for which amount is held
Receiving the held documents from seller and releasing the held amount
Recovering the token amount in case of token cancellations
Follow up with the sellers where delivery scheduled is for more than 4 days and convince them to deliver the vehicle earlier.
Requirements:
Graduate degree
Valuable verbal communication skills – English, Hindi, and Marathi
Candidates who are good with customer engagement
Candidates who know how to use dashboards and conversant with MS Excel or Google Sheets
Candidates who have done coordination across stakeholders are preferable.
Job Types: Full time, Permanent, Fresher
Pay: ₹250,000.00 - ₹320,000.00 per year
Advantages:
Health insurance
Paid sick time
Provident Fund
Ability to commute/relocate:
Vidyavihar, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Okay with MS Excel and telecalling