Customer Service Executive

Salary: ₹14,000 – ₹18,000 per month
Shift: 9:30 AM – 6:30 PM (day shift)
Weekly Off: Sunday (fixed)
Job Type: Full time, Permanent

Role Overview

As a Customer Service Executive, you will be the first point of contact for our customers. You will handle their queries, resolve concerns, and make sure every interaction leaves them satisfied and valued.

Key Roles & Responsibilities
Handle inbound and outbound customer calls professionally and politely
Respond to customer queries via calls
Understand customer issues and provide accurate, timely solutions
Resolve complaints efficiently, or escalate to the concerned team when required
Maintain proper records of customer interactions in the system/CRM
Follow up with customers to ensure their issues are fully resolved
Meet daily and monthly targets for quality, call handling, and customer satisfaction
Share customer feedback with the team to help improve service
Follow company processes, scripts, and compliance guidelines

Who Can Apply
Qualification: HSC / Graduate (freshers with good communication are welcome)
Experience:



0–2 years in customer service, BPO, or a similar role
Languages: Positive command of English and Marathi
Clear communication, a pleasant telephone manner, and a positive attitude
Basic computer knowledge (MS Office, email, typing)
Ability to stay calm and handle customer queries with patience
Willingness to work in the 9:30 AM – 6:30 PM shift, Fixed shift no extension

Why Join Us
Attractive salary: ₹14,000 – ₹18,000 per month
Freshers welcome: full training provided
Growth path: grow into Senior Executive, Team Leader, and beyond within 6 - 9 months
Friendly work culture with a supportive team and management
Skill development: build communication and customer handling skills that last a lifetime

Pay: ₹14,000.00 - ₹18,000.00 per month

Perks:
Health insurance
Provident Fund

Application Question(s):
What was your last in hand salary?

Education:
Higher Secondary(12th Pass) (Required)

Work Location: In person

📌 Customer Service Executive Cbd Belapur
🏢 Alentis Global Solutions
📍 CBD Belapur