Looking for a Front Office Executive to serve as our guests’ first point of contact and manage all aspects of their accommodation. Who is responsible for greeting guests in an effective and courteous manner. As the first face that many see upon arrival, he/she checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
Responsibilities:
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and skilled manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Requirements:
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software.
Understanding of how travel planning websites operate, like MMT, Goibibo, Booking, Agoda, TripAdvisor, etc.
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus.
Job Types: Permanent, Full-time
Pay: ₹16,500.00 - ₹18,000.00 per month
Perks:
Food provided
Education:
Bachelor's (Required)
Experience:
Guest relations: 3 years (Required)
Front desk: 3 years (Required)