Application Support & Troubleshooting
Diagnose, troubleshoot, and resolve application issues, system errors, and user-reported tickets.
Provide timely support to business users and ensure issues are resolved within defined timelines.
Root Cause Analysis
Investigate application bottlenecks, recurring incidents, and system issues.
Perform root cause analysis and coordinate corrective actions to prevent recurring problems.
Cross-functional Collaboration
Act as a bridge between end-users, business teams, developers, and QA teams.
Coordinate with development and QA teams for bug fixes, patches, configuration changes, deployments, and code migrations.
Support UAT and production releases by validating application changes and resolving post-release issues.
Documentation & Knowledge Management
Maintain application configuration logs, troubleshooting guides, SOPs, and FAQs.
Document recurring issues, resolutions, and known errors to improve support efficiency and knowledge sharing.

Pay: ₹400,000.00 - ₹833,026.32 per year

Perks:
Versatile schedule
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Tech Support Executive Navi Mumbai
🏢 Magenta EV Solutions
📍 Navi Mumbai