Patient Welcome & Orientation
Greet arriving patients and visitors at the helpdesk, emergency, or out-patient department (OPD) with courtesy.
Guide patients through registration, admission, and discharge processes.
Familiarize patients and attendants with hospital facilities, room categories, visiting hours, and safety protocols.

Communication & Liaison
Act as a single point of contact for patient queries, grievances, and special requests.
Coordinate smoothly with clinical teams, nursing staff, billing, and housekeeping to transparent service delays.
Conduct regular ward rounds and courtesy visits to admitted patients to check on their comfort and satisfaction.

Complaint & Conflict Resolution
Listen actively and empathetically to upset patients or family members.




Handle service-related grievances on the spot or escalate complex administrative/clinical issues to the Floor Manager or HoD.
Maintain a daily feedback and complaint logbook in the CRM software.

Feedback & Process Improvement
Collect real-time or digital patient feedback forms during and after their stay.
Analyze recurring pain points (e.g., waiting times, billing queries, room cleanliness) and report them to management to improve hospital operations.

Pay: ₹21,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Guest Relation Executive Patiala (India)
🏢 PARK HOSPITAL PATIALA
📍 India